1. Information We Collect
When you interact with our website or contact us via phone or WhatsApp, we may collect the following information:
- Contact Information: Your name and phone number (provided when you call or WhatsApp us).
- Trip Details: Pickup location, drop location, date, time, and vehicle preference — as shared when making a booking inquiry.
- Form Data: Any information you enter into the booking form on our website (pickup/drop location, date, car type, passenger count).
- Usage Data: Basic information about how you interact with our website, including pages visited and time spent, collected automatically through standard web server logs.
We do not collect payment card details, government ID numbers, or any sensitive personal information.
2. How We Use Your Information
The information you provide is used solely for the following purposes:
- To respond to your booking inquiry and confirm your cab reservation.
- To assign a driver and coordinate your pickup.
- To contact you regarding your ride (via phone call or WhatsApp).
- To improve our services based on general usage patterns.
We will never sell, rent, or trade your personal information to any third party for marketing purposes.
3. WhatsApp & Phone Communication
When you contact us via WhatsApp (+91 92884 27458) or phone, your communication is governed by WhatsApp's and your telecom provider's own privacy policies in addition to ours. We retain your contact details only for the purpose of providing cab services and do not add you to any marketing lists without your consent.
4. Cookies & Tracking
Our website may use standard browser cookies and Google Analytics to understand visitor traffic and improve page performance. These tools collect anonymised data such as the number of visitors, pages viewed, and general location (city level). No personally identifiable information is collected through cookies.
You can disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to use our booking form or contact us.
5. Google Ads
We may run advertising campaigns through Google Ads. Google may use cookies to show our ads to people who have visited our site or searched for related services. You can opt out of personalised Google advertising by visiting adssettings.google.com.
6. Data Storage & Security
Booking inquiries received via WhatsApp or phone are stored within your conversation thread on those respective platforms and within our standard business records. We take reasonable measures to protect your information from unauthorised access, disclosure, or misuse. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your contact and booking information for as long as necessary to provide the requested service and to comply with our legal obligations. If you wish to have your data deleted, you may contact us directly (see Section 10).
8. Third-Party Links
Our website contains links to Google Maps and WhatsApp. These are external services with their own privacy policies. We are not responsible for the privacy practices of these third-party platforms.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Your Rights & Contact
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Withdraw consent for any future communications.
To exercise any of these rights, or if you have questions about this Privacy Policy, please contact us:
- Business: Shree Ganesh Tour and Travels
- Address: Panchwati Colony, Digha, Patna, Bihar — 800011
- Phone / WhatsApp: +91 92884 27458
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically.